Everbridge platform safeguards Dubai residents and tourists
James Thorpe
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Everbridge’s Emergency and Incident Management platform has been selected to help safeguard the city of Dubai, UAE.
The company’s platform is being utilised for operational and crisis management, dispatching and incident command in order to manage the full lifecycle of a critical incident.
Everbridge, Esharah Etisalat & Security Solutions
Working closely with Esharah Etisalat and Security Solutions, Everbridge provides the software to coordinate the management of first responders.
This is done via a modular and multi-lingual user interface, supporting desktop and mobile workstations, smartphones and tablets.
It supports a range of alphabets including Latin, Greek, Cyrillic, Arabic and Chinese.
“Dubai Civil Defense plays a central role in ensuring the safety of our citizens through rapid internal coordination and life-saving public communication,” commented Colonel Feras Mohammad Abdulla Belhasa Alshamsi.
“For such a critical system, it was important for us to work with the experts.
“Everbridge has a proven track record globally of offering easy to use, secure and comprehensive solutions to improve the security of our communities.”
“A transformative era”
Fahd Tahir, Head of Command and Control Room Solutions, Esharah Etisalat and Security Solutions added: “The introduction of our cutting-edge Everbridge Computer Aided Dispatch (CAD) system at Dubai Civil Defense has ushered in a transformative era for our emergency response capabilities.
“By harnessing intelligent algorithms and real time data analysis, we’ve achieved a substantial reduction in response times, guaranteeing swift assistance during critical situations.
“Moreover, the digitisation of 997 operations has streamlined workflows, eradicating errors inherent in manual processes.
“This transition to digital platforms not only amplifies operational efficiency but also fosters seamless collaboration among various response units.
“Equipped with enhanced situational awareness tools, our responders can now make well informed decisions promptly.
“This project is a testament to our unwavering commitment to safety and efficiency, marking a significant enhancement in emergency services for Dubai’s residents,” added Tahir.
“A world class city”
“We are honoured to support the operational resilience of a world class city such as Dubai in its mission to serve and protect its millions of residents and visitors,” said Bryan Barney, Chief Product Officer, Everbridge.
“From managing emergency call centres and facilitating multi-agency collaboration, to optimising physical and human resources with an AI-powered resource availability engine and visually tracking incident response in real time, Everbridge provides the most comprehensive suite of software solutions for helping governments and organisations save lives.”
