The ICBC Turkey Bank is one of Turkey’s major commercial banks, with a significant customerbase and branches across Turkey.
The bank has worked with G4S since 2019 to provide security services including securityprofessionals for a number of ICBC branches. When G4S in Turkey adopted the G4S Academyin-country, the team saw the opportunity to improve the service provision and provide expertise to this key customer.
Working hand in hand with the G4S Academy and its international network, the team developeda number of bespoke products they believed would deliver significant insight and value for theICBC.
In June 2004 a law was introduced in Turkey called ‘5188’ to ensure that companies offeringsecurity services were legitimate. The legislation allows for government officials to visit sites andassess the security provision. If services do not meet specific standards, companies can facesignificant fines.
Working with G4S Academy experts, G4S designs a thorough annual audit to measure all 38ICBC branches against the ‘5188’ standards. Across the sites, G4S provides security for 50% of them, however the remainder are manned by in-house staff. This audit ensures thatthose in-house teams, as well as G4S staff, are meeting this legal requirement.
Based on this audit, G4S conducts a risk-based analysis to see how systems can be improved.The report covered physical security measures and technology systems in place such asaccess control and monitoring technologies.
Once a year, all ICBC employees will be provided with private security training consisting ofphysical security awareness, regulatory legislation and course of action by G4S Turkey experttrainers. This entails training around 800 employees from all the branches including ICBC’s in-house security teams.
Surprise security drills
Twice a year G4S Turkey carries out an in-depth 60 question audit across every branch.This examines the integrated security services that make up each branch’s security detail, suchas the number of security professionals and their shift patterns compared with the footfall ofcustomers.
This data is processed using G4S Turkey’s own risk analysis system ‘Kokpit’, which holds vastamounts of information and can use this data to identify deficiencies in security systems andpredict future security requirements.
Once a year, every branch gets a surprise security drill visit by a specialist team from G4S. Thiscan range from a bag being left in a branch to a staged robbery. The test is to see how securitystaff react and handle the situation. Only the branch manager is informed confidentiallybeforehand to ensure staff react as they would in a real crisis. The results of these drills are fedinto ‘Kokpit’ to highlight areas of strength and places that need development.
With the data the team is able to provide to ICBC via ‘Kokpit’, they can assess the risks in oneplace, spanning all branches in Turkey’s four regions – an agile security provision that no othercompany can match.
Bülent Ak, Operations Director for G4S in Turkey says: “This is a really innovative system for usand one that delivers significant value to the customer. Our aim is to start with ICBC and if itproves to be as useful as we believe it will be and beneficial for the customer, we can startrolling it out to our other key customers.”
For more information, visit: www.g4s.com