Amulet Security’s Kieran Mackie reports that shop worker abuse is on the rise
James Thorpe
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A new British Retail Consortium (BRC) survey has revealed that violence and abuse towards UK shop workers rose to an average of 1,300 incidents per day last year, a 50% increase from 2022, reports Security Expert and Managing Director of Amulet Security, Kieran Mackie.
In a BBC report, retail staff detailed verbal abuse, shoplifting, racial abuse, sexual harassment and even physical assault.
The importance of security personnel
These figures are incredibly concerning.
Front-line staff in retail positions deserve to work in safe and supportive environments. The BRC’s figures highlight the importance of a security presence in retail spaces.
Security officers represent a layer of protection that can deter people from committing crimes and abuse.
This is especially important considering that 60% of BRC respondents stated that the police response was poor or very poor.
This suggests that a safety presence is needed prior to police intervention.
Security personnel provide much more than a physical presence.
They are required to have soft skills that can help de-escalate threatening scenarios and communicate with people displaying violent or concerning behaviour.
This should be the first option, with physical intervention only used as a last resort. It’s up to security providers to ensure that their officers are equipped with the necessary soft skills.
Reduce abuse and reassure retail workers
In shopping centres, having an on-site security presence means officers are close by and on call without being obtrusive and is much more cost effective than each individual outlet hiring their own security.
Officers also function as customer support throughout the area, helping direct people and answer questions, which is again where those soft skills are useful.
No retail worker should be scared to go to work or anticipate harassment or abuse of any sort. Security officers can help reduce the likelihood of abuse and reassure retail workers that they are protected.
