SmartTask releases new BS7984-compliant mobile operations app for UK security market


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SmartTask – a UK-based developer of cloud workforce management solutions – have recently announced the availability of its new Mobile Operations app. 

An app specifically designed for UK security services providers in collaboration with the UK security industry, SmartTask Mobile Operations keeps field officers in contact with the control room.

The app – which can run on both Android and iOS smartphones, delivers automated run-sheets – simplifies the completion of customisable response reports, enables the control room to better manage alarm response calls and helps prove compliance with BS7984. The new mobile application can be fully integrated with other SmartTask modules or act as a standalone solution.

“Everything now goes through the app”

Cara Clarke of City Security – an early adopter of the new solution – stated: “SmartTask Mobile Operations enables us to do a whole range of tasks more efficiently – everything now goes through the app. Officers receive their run-sheets on their smartphones via the app, and the control room can see exactly what is happening on the ground in real time.

“We expect SmartTask Mobile Operations to be instrumental in helping us to win more business as the greater level of operational detail will enable us to provide better customer service.”

For security businesses of all sizes

SmartTask are confident that their Mobile Operations can help security businesses of all sizes compete for more profitable, direct Keyholding contracts in the following ways:

Banishing paper run-sheets – app based run-sheets and assignment instructions are sent securely to officers, replacing paper run-sheets which are time-intensive to produce and quickly fall out of date. Once designed, a run-sheet can easily be updated as required on the fly. Officers simply tick off jobs as they are completed on the app, fill out inspection forms or scan patrol tags automatically sending the information back to the control room as it happens.

Smart documents – comprehensive information such as assignment instructions, or COVID-19 specific entry instructions, can be sent securely via the app for easy reference by the officers attending; an online audit is also available to show who has read them.

Managing alarm responses – when an alarm response comes in controllers can see in an instance, all the site details, where keys are held and who can attend quickest. Officers can fill out alarm response reports containing photos and signatures which can be sent directly to clients or to the control room for checking.

Keyholding & BS7984 – all activities, timed locks and/or unlocks, void property inspections and randomised patrols, are tracked giving full visibility to the control room. In addition to this, all information regarding keys, where they are held, who had access to them and when, is monitored, providing an audit trail of seals; this proves compliance with the Keyholding standard BS7984-3:2020.

Duty of care – the control room receives notification of any missed check in calls and also receives notification if the officer fails to report whether a site is safe after completing their initial external patrol inspection.

Reporting and invoicing – the app stores regular charges and captures callouts, patrols, locks/unlocks and void property inspections as they happen, so detailed information can be shared with the client; this also means invoicing is simple and accurate reflecting all the services provided. Response SLA reports make monitoring and improving performance easier whilst simplifying compliance with SIA audits.

A Software as a Service (SaaS) solution, SmartTask is simple and easy to adopt – without the need of a dedicated IT department. Regular software updates and support, provided from a UK based service desk, are all part of the subscription.

If you want to find out more information about the new SmartTask Mobile Operations app, visit:

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