ServiceNow launches AI agents, boosting enterprise self-defence
Eve Goode
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ServiceNow’s annual customer and partner event, Knowledge 2025 has announced the launch of a new chapter in enterprise security and risk.
The company has introduced AI agents to power the rise of self-defending enterprises.
The agents
The company states that the new agents will be available within ServiceNow’s industry-leading Security and Risk solutions.
The agents are designed to improve consistency, identify insights and reduce response times.
Service Now articulates that its partnerships with Microsoft and Cisco, along with expanded security and compliance capabilities from ServiceNow, accelerate the shift from reactive defense to autonomous resilience, providing organisations with robust, efficient and ethical solutions.
“Respond smarter and stay ahead”
Lou Fiorello, Group Vice President and General Manager of Security and Risk Products, ServiceNow commented: “AI is rewriting the rules of cybersecurity and risk management.
“CISOs are looking to use AI to drive productivity and improve their protection and response capabilities —amplifying impact at scale.
“That’s why ServiceNow is delivering new security outcome-focused AI agents, with the right level of human oversight, on a single platform – so organisations can move faster, respond smarter and stay ahead of evolving threats,” Fiorella concluded.
Expansion
In addition to AI, ServiceNow is also expanding its capabilities from risk-based vulnerability management to include comprehensive exposure management workflows.
With enhanced visibility into compensating controls, like endpoint detection, response tools and web application firewalls – organisations now have a more holistic approach to risk mitigation.
ServiceNow’s threat intelligence platform is being further strengthened with additional security case management functionality to enable proactive, precise responses to emerging threats.
Partnerships and integration
ServiceNow also announced expanded global partnerships with security leaders Microsoft and Cisco, focused on building AI-to-AI ecosystems and providing security and governance for AI.
The company states that together with Microsoft and Cisco, ServiceNow is helping customers stay ahead of evolving threats and embrace AI in their operations.
AI Control Tower
According to the company, it is reshaping how businesses manage risk in an AI-driven world, with new AI Control Tower capabilities focused on:
- AI inventory
- Lifecycle management
- Compliance overview
Organisations gain full visibility and control over AI usage, ensuring ethical practices and accountability throughout the process.
Digital Operational Resilience Management (DORM)
Additionally, ServiceNow highlights that its new Digital Operational Resilience Management (DORM) solution extends the reach of risk management far beyond security, which empowers businesses to tackle:
- Operational disruptions
- Compliance challenges
- Emerging risks
These solutions empower organisations to protect their digital assets and optimise operational resilience.
By addressing a broad range of risks – from data integrity to business continuity – ServiceNow enables companies to stay ahead of evolving threats and keep their critical applications running smoothly.
