Incident reports aren’t slowing down. If anything, security teams are handling more of them – with less clarity.
Many arrive incomplete or unclear. Key facts are missing. Context shows up later, if it shows up at all. Investigators end up chasing details instead of assessing risk.
When incidents aren’t fully captured at intake, triage decisions depend on who is reviewing the report, the shift they’re on or how much information happens to be available at the time.
Over time, those inconsistencies create exposure teams don’t always see until something goes wrong. Meanwhile, investigators are stuck reworking incomplete reports and juggling administrative tasks that don’t improve judgement or response.
Resolver’s AI Intake and Intelligent Triage was built to take that friction out of the process. It captures key context at the point of intake, applies structure and helps teams see what needs attention without digging.
Resolver AI improves report quality at the source
Most intake problems begin before an investigator ever reviews a case.
Reporters rush through forms, skip key fields or provide vague descriptions. The result is a report that technically exists but isn’t usable. That burden falls on security teams, who must follow up for missing information before meaningful assessment can begin.
Resolver’s AI Intake Agent applies intelligence at the moment incidents are reported. It guides submitters through the process, asking contextual questions while the details are still fresh.
Critical information is captured and structured in real time, ensuring incidents arrive clear and complete.
Triage that doesn’t leave teams guessing
Some incidents clearly need escalation. Others fall into a grey area.
The more volume teams deal with, the harder it is to sort signal from noise.
Resolver’s Intelligent Triage applies a steady filter. It looks at the full report, compares it with past cases and flags what should be reviewed first. Teams still control the final decision, but they don’t have to start from a blank slate.
Automate the admin that slows response down
Between intake and resolution, teams still manage a long list of repetitive tasks – assignments, notifications, documentation and follow-ups.
While necessary, these steps often slow momentum and introduce gaps when teams are already under pressure.
Resolver Playbooks automate workflows based on incident type, severity and policy requirements.
Tasks are triggered consistently, actions are documented automatically and progress stays visible – without adding complexity or interrupting judgment-based work.
Built for teams under pressure
Security teams today face rising incident volumes, tighter timelines and greater accountability. Intake gaps slow response. Inconsistent triage weakens prioritisation. Admin drag delays followthrough.
Resolver embeds intelligence where incident understanding is formed – at intake and triage – so teams can scale without losing clarity, consistency or trust.
AI that thoughtfully supports decision-making without replacing it. Teams move forward with confidence, knowing they are acting on the right information, at the right moment.
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