Transforming patient mobility with Symphia NowForce in Jerusalem Hospital
Eve Goode
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Shaare Zedeck Medical Centre has faced a significant challenge in managing patient mobility efficiently and safely within its a 120-year-old facility.
Located in Jerusalem, the medical centre has 30 departments, 70 outpatient centres and 1,000 beds and serves a diverse population of various races, religions and nationalities.
Coordinating patient transport between departments in such a dynamic environment requires careful planning and precise execution.
The collaboration of Symphia NowForce
Shaare Zedeck collaborated with the Security Department and the Information Systems Department to enforce Intellicene’s software, Symphia NowForce.
It is a unique smart patient mobility management solution.
The solution integrates seamlessly with the medical centre’s existing management system and enables controlled and efficient movement of patients throughout the facility.
The aim of this is to significantly reduce patient mobility time.
The implementation of Symphia NowForce has brought about remarkable improvements in patient mobility.
Benefits of Symphia NowForce
Patient mobility technicians handle around 600 calls per day, waiting times and delays have been improved with the average patient waiting just six minutes and 50 seconds.
From handling approximately 600 calls per day, the average time from calling a patient mobility technician until reaching the patient has been estimated to just six minutes and 50 seconds.
The average time from calling a patient mobility technician until reaching the desired destination within the facility has been reduced to four minutes and 15 seconds.
Improving work processes
The medical centre created a unique system that improved work processes, efficiency, safety, synchronisation between departments and overall patient experience.
Symphia NowForce ensures continuity of treatment, streamlined monitoring and enhances the overall service experience for patients.
The success of Symphia NowForce serves as a model for other hospitals, in Israel and the rest of the world that are seeking to optimise patient mobility.
Further development
Support from various departments within the hospital including the Information Systems Department and the Communications Department and the dedication for the individual patient mobility technicians played a part in the systems success.
Symphia NowForce is serving as a smart patient mobility management app and has revolutionised patient mobility within Shaare Zedek Medical Centre.
The system has significantly improved the overall patient experience and contributed to the smooth functioning of the hospital.
More development and training efforts have started to allow for further optimisation of the system’s impact on patient care.
