OPTEX and Fenix Monitoring announce new Intelligent Visual Monitoring collaboration

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Fenix Monitoring, an approved NSI Gold Alarm Receiving Centre (ARC), has entered into a new partnership with OPTEX to support its customers in providing best-in-class security response services.

The business, founded in 2018 by Managing Director, Carl Meason, will harness the reliability and performance of OPTEX’s Intelligent Visual Monitoring solution to extend its services to provide visually verified alarms – enhancing security by capturing genuine alarms while filtering out nuisance alarms in a diverse range of environments. 

Fenix, which provides CCTV, Intruder and Lone Worker monitoring, has built its reputation on the principles of digital innovation, data analysis and customer-driven experience. These principles provide cutting edge security products and services to the monitoring market culminating with being recognised as British Security Industry Association (BSIA) SME business of the year 2020.

Carl Meason says the partnership with OPTEX will enable Fenix to significantly enhance their offering to its customers: “Fenix Monitoring continues its mission of partnering with the most innovative companies out there and delivering products and services that are industry leading,” he explains. “In joining forces with OPTEX, we have added another technology partner that can help us build the very best monitoring solutions for our customers.

“OPTEX’s Intelligent Visual Monitoring Solution offers a number of key benefits, especially in relation to its privacy mode which means we will only see a silhouette when an alarm is activated. The homeowner or end user can then lift this privacy feature should the alarm be genuine and the person monitoring can see exactly what is going on.”

Ben Linklater, Sales Director at OPTEX Europe, says he is looking forward to the new partnership with Fenix: “We are very pleased to welcome Fenix to the network of monitoring centres offering our Cloud based visual monitoring solution. Fenix is an agile, technology-focused security company constantly looking for new solutions to solve their customers’ issues.”

The OPTEX Intelligent Visual Monitoring solution enables separate intruder and CCTV technologies installed on the same site, but acting independently, to be connected using the OPTEX Bridge and create one, seamless, integrated and intelligent visual monitoring solution. Intruder alarms can now be visually verified within seconds, without impacting the integrity of the technology installed, or its Grade. When an alarm occurs, a signal is instantly sent to the ARC whose operator can view images pre and post the alarm event via a dedicated portal to determine whether the alarm is genuine.

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