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Mitie to deliver Royal London Group’s first integrated FM contract


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Mitie has secured a new integrated facilities management (IFM) contract with Royal London, the UK’s largest mutual life insurance, pensions and investment company. This is the first time Royal London has combined its FM services under one provider with an initial contract for five years, with the option to extend for an additional two years.

The contract will see Mitie provide a large number of FM services across Royal London’s sites in Edinburgh, London and Wilmslow. A key focus of the contract will involve integrating Mitie’s technology, such as its remote monitoring solutions, into its engineering services, to make the sites more efficient. This will be done by installing sensors to monitor remotely how key infrastructure at each of the buildings, such as heating and lighting systems, are performing, reducing downtime and repair costs by alerting engineers to any potential issues. The system will also collect and analyse real-time data so that HVAC systems and thermostats can be set to optimal levels. This will also help improve energy efficiency across Royal London’s buildings, in order to achieve at least a 10% reduction in the estate’s energy consumption over the next five years. This is part of Mitie’s newly launched ‘Zero Carbon for Zero Cost’ service, meaning energy and cost savings are offset, so that it is possible to achieve green goals without large investment.

Mitie will also use sensors, which are installed across the buildings, to collect data on workplace occupancy. These insights will then be used to put in place initiatives that ensure the space is used most efficiently, such as reconfiguring the office layout to accommodate changes in occupancy levels.

As part of the new contract Mitie will provide engineering, cleaning, waste management, security, helpdesk and front of house services across the three different locations, to provide a complete end-to-end service. This will be done by providing a concierge-style service, in which Mitie’s team will be responsible for a number of customer-facing tasks, ranging from reception services to portering, setting-up meeting rooms and housekeeping. Mitie will also roll-out its ‘Aria’ workplace engagement application, which will allow Royal London’s employees to easily contact Mitie employees to highlight any potential issues on-site, such as AV connectivity problems in meeting rooms.

Carlo Alloni, Managing Director, Technical Services and Integrated Facilities Management, Mitie, said: “We’re very proud to have been chosen by Royal London Group to deliver its first fully integrated FM contract, building one seamlessly integrated team across all our services. Our industry-leading technology and expertise in delivering cost-efficient sustainability initiatives will support Royal London’s green objectives and improve the workplace experience for its employees, while ensuring its buildings can respond to a more agile and regularly changing work environment.”

Jon Glen, Group Operations Director, Royal London said: “As the leaders in innovative workplace technologies, we’re excited to be working with Mitie to enhance our sites, improve our facilities management services and help us reduce our emissions by saving energy. Mitie understands our goal of evolving our workspace to provide our people with the right environment to help them succeed. We are looking forward to bringing our teams together and create great spaces to work.”

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