Digital Content Editor, Eve Goode spoke with Paula Feijoo Novoa, Risk & Resilience Manager and Lucía Mena
Security & Resilience Specialist at Fever.
Feijoo Novoa and Mena reflect on Fever being recognised as the ‘Winner in Crisis Response and Resilience’ in the recent International SOS Awards.
What does winning the Crisis Response and Resilience award mean to your team, and what do you think this recognition says about the way you’ve approached resilience as your organisation continues to grow globally?
Winning the Crisis Response and Resilience award has given our work greater visibility, and demonstrated the significant impact our approach has had on Fever.
It also set a relevant precedent for other growing companies, showing that Resilience can be a business-empowering asset.
We have assessed Fever’s threats and vulnerabilities, as well as its strengths and opportunities.
This has enabled an approach that supports the company’s decision-making, rather than treating security as a compliance-only requirement or a blocker for growth.
The process has not been easy throughout; hence, the award also recognises the resilience of the team involved.
It reflects the trust placed in the project by Fever’s leadership and the collaboration within our department, and the ongoing commitment to developing a project we believe in that brings real value to the organisation.
What do you hope this award shines a spotlight on, both within your organisation and for others looking to strengthen their own crisis response strategies?
We hope this award shines a spotlight on the fact that meaningful crisis preparedness doesn’t necessarily require a large team or an extensive toolkit.
Our program was built by a small team, from the ground up, starting with very little beyond our professional expertise, collaboration across the business, and a clear vision of what we wanted to achieve.
Within Fever, we hope it highlights the value of investing in resilience early and reinforces that crisis management is an organisational capability, not just the responsibility of one team but of many teams across the board.
For other organisations, we hope it shows that you don’t have to wait until you have the “perfect” resources to get started.
Strong crisis response is built step by step, with clear processes, committed people, and a willingness to continuously improve.
Looking ahead, how do you see crisis management and the resilience landscape evolving, and what are some of the key initiatives you’re hoping to drive throughout the rest of the year?
We see crisis management evolving from being a reactive function to becoming a core organisational capability that enables businesses to operate confidently in an increasingly complex and unpredictable world.
As organisations expand globally, resilience will rely even more on data-driven decision-making, stronger cross-functional collaboration and technology that helps teams identify, assess, and respond to risks faster.
Having built our crisis program from the ground up, our next challenge is scaling it without losing its practicality.
This means making our processes simpler, more consistent and easier for teams around the world to use, while continuing to strengthen preparedness through training, clear governance and technology.
We believe the future of resilience isn’t about creating more procedures but about making the right actions intuitive, accessible, simple to apply and embedded into everyday operations.
As the function matures, we are entering a phase of consolidating and scaling these fast-growing initiatives, making them more agile, precise, efficient and compliant, while maximising the value of Fever’s technological capabilities.
Some key initiatives we are launching this year focus on embedding security by design into every project, strengthening our alerts system through internal technology capabilities, standardising risk assessments and making travel security more proactive.
We are also equipping teams with the tools and awareness to respond to security threats with greater autonomy. Automation will continue to play a central role in scaling these efforts across all countries where Fever operates.