Integrated Control Technology (ICT) has announced the promotion of Laura Berga to Vice President of Customer Operations.
As ICT continues to invest in scalable growth and an exceptional customer experience, this leadership appointment reflects the company’s commitment to strengthening the operational foundation that supports partners, customers and internal teams across all regions.
Berga’s promotion formalises a role she has effectively been shaping for years, ensuring ICT remains easy to do business with as the organisation grows.
According to the company, Berga brings more than 11 years of experience at ICT with prior experience spanning SaaS and FinTech.
During her tenure at ICT, she has held a range of progressively senior leadership roles, including Customer Service Manager, Administration and Communication Manager and Chief Customer Officer.
Across each role, Berga has been deeply involved in customer-facing operations, systems implementation and process development, building the operational backbone required to support a global, partner-centric organisation.
“Structure, clarity and momentum”
Andy Bane, Chief Executive Officer of ICT commented: “Laura has an exceptional ability to bring structure, clarity and momentum to complex operational environments.
“Her leadership has been instrumental in modernising how we support our partners and teams, and this promotion reflects both her impact and the critical role Customer Operations plays in our future.”
Vice President of Customer Operations
In her new role as Vice President of Customer Operations, Berga will lead the systems, processes and digital infrastructure that underpin ICT’s customer experience.
The Customer Operations Group will focus on automation, analytics and operational consistency, reducing manual effort, improving visibility across regions and enabling faster, more confident decision-making.
ICT states that this work is foundational to its high-touch customer model and long-term scalability.
Berga will work closely with Damon Standish, Vice President of Customer Success to ensure alignment between operational excellence and customer outcomes, creating a seamless, consistent experience at every stage of the customer journey.
“Making this vision a reality”
Berga commented on her promotion: “I’m excited to have the opportunity to take a fresh look at how we operate and challenge the idea of ‘because we’ve always done it that way.’
“This is a pivotal moment to simplify daily processes for our partners and our teams, streamline our digital landscape and use data more intentionally to deliver outstanding customer experiences.
“Strong collaboration between Customer Operations and Customer Success will be key to making this vision a reality,” she concluded.
