ICT has announced the promotion of Damon Standish to Vice President of Customer Success.
As ICT continues to evolve its global, partner-centric operating model, the company expresses that this appointment underscores the company’s commitment to delivering exceptional customer outcomes through deeper collaboration, proactive engagement and a unified approach to customer experience.
According to the company, this promotion reflects ICT’s investment in long-term customer success as a core driver of sustainable growth.
Damon Standish
ICT highlights that Standish brings nearly 15 years of leadership experience at ICT and three decades of expertise across the global security industry.
Throughout his tenure, he has held a wide range of senior leadership roles across multiple regions, including APAC Sales and Support Manager, General Manager of New Zealand, General Manager of the United States, President of ICT USA and Director of Strategic OEM Partnerships.
Most recently, Standish played a pivotal role in strengthening ICT’s strategic OEM relationships, bringing a customer-first mindset, deep technical expertise and industry insight to drive renewed momentum and alignment.
Vice President of Customer Success
ICT stated that under his leadership, the Customer Success Group will deliver high-touch onboarding, proactive success planning and data-driven engagement designed to increase customer adoption, profitability and satisfaction.
The initiative is closely aligned with ICT’s Partner Program and broader efforts to make ICT easier to do business with at every stage of the customer journey.
In his new role as Vice President of Customer Success, Standish will lead ICT’s global Customer Success Group, which encompasses Global Technical Support, Global Training Delivery, Global Technical Sales Support and the Global Customer Success team.
The company expressed that together, these teams form the front line of ICT’s customer engagement, working cross-functionally to support strategic accounts, high-potential partners, at-risk customers and those undertaking complex projects or new product launches.
“Uniquely qualified”
Andy Bane, Chief Executive Officer of ICT commented: “Damon’s leadership has consistently bridged strategy, technology and customer understanding.
“His ability to think from the customer’s perspective, while also understanding the operational realities of our business, makes him uniquely qualified to lead this next phase of our Customer Success evolution.”
“We create better outcomes”
Standish explained: “The Customer Success Initiative is not a department, it’s a mindset.
“This role gives us the opportunity to drive a cultural shift across ICT, ensuring we understand our customers better and think from their point of view first in everything we do.
“When we break down silos and work as one global team, we create better outcomes for our customers and our partners.”
