icetana AI has unveiled its new solution, the Triage Agent, an advanced AI-powered solution designed to transform how security teams manage real-time surveillance footage.
The Triage Agent leverages AI to filter, prioritise and deliver the most critical security alerts in real time, enabling operators to eliminate distractions and focus on these alerts only.
“Precision, relevance and response time”
Kevin Brown, CEO, icetana AI commented: “Security operations teams are overwhelmed, often tasked with monitoring tens or even hundreds of camera feeds, with many alerts going unnoticed.
“Our Triage Agent, allows a single operator to effectively oversee over 2,000 cameras, not just by increasing capacity but by ensuring precision, relevance and response time,” Brown added.
The Triage Agent
The Triage Agent is designed to streamline security operations by detecting, validating and categorising events based on user-defined criteria.
This ensures only the most relevant incidents reach the control room, significantly reducing manual review time and enhancing operational efficiency.
The Triage Agent serves as a critical bridge between automated alerts and human decision-making.
According to the company, security teams can configure the system to focus on specific event types, including:
- Weapon detection
- Property damage
- Suspicious behaviour
The Triage Agent filters out irrelevant footage and provides clear, automated descriptions of each flagged event, enabling operators to understand where their attention is needed.
At the core of the Triage Agent is its GPT-powered large language models (LLMs),
delivering intelligent, context-aware decision-making for unparalleled accuracy.
The company highlights that when icetana AI detects an anomaly, the visual image is processed by the LLM based on criteria defined by the security team.
The model then further analyses the image, ensuring that only pertinent events are escalated. This semantic filtering adds a new dimension to traditional AI workflows, offering a precise method of triage and escalation.
“Superior accuracy”
Brown later added: “The Triage Agent functions as ten virtual security operators – constantly vigilant and never fatigued, ensuring that no critical event is missed.
“During testing, The Triage Agent identified all reportable incidents and even highlighted critical events that human operators had missed, proving its superior accuracy.”
