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Guest experience at hotels improved with Maxxess eFusion


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Guests at some of Dubai’s newest hotels will enjoy more efficient and memorable service thanks to eFusion technology from Maxxess.

The eFusion solution is being used for comprehensive streamlining of security and safety – tying together front-of-house and back-of-house operations – at a number of landmark hotel developments in Dubai.

The result will be a smoother check-in experience for guests, with minimal queuing, no cumbersome paperwork and more attentive service. By integrating front and back of house operations at busy hotels, eFusion reduces problems with inefficiency and human error and improves situational awareness and control capability for management teams.

Among the latest five-star destinations to adopt eFusion, the Taj Exotica Resort & Spa on Palm Jumeirah, which is due to open later this year, comprises seventeen floors with 200-plus rooms and suites, along with recreational and dining facilities. The Taj Jumeirah Lake Towers, another development by the Indian Hotels Company due to open this year, will also benefit from Maxxess integration technology.

eFusion allows rapid integration – off-the-shelf – with a wide choice of security, safety and business-critical technologies.

It provides an umbrella management system and allows the highest level of service efficiency by removing the need for operators to continually switch between systems.

The systems and IT integrator for the new-build project, PACC Information and Communication Technology LLC, says eFusion was specified because it met requirements for the most robust solution and one that would be easy to adapt going forward.

“Guest satisfaction is the hotel’s top priority and the eFusion system will let them focus their efforts on delivering it,” says PACC spokesman, Shantanu Mukherjee. “Visitors to these new hotels will really notice the difference.”

At the Taj Exotica, eFusion will integrate the front of house system from ASSA ABLOY; the Honeywell Simplex fire system controls; the Honeywell Building Management System connected via a Bacnet gateway; and a combination of 403 Hanwa Wisenet IP internal and external cameras, installed by ISS CCTV and operated through SecureOS video management software (VMS).

The ASSA ABLOY VingCard access control system, securing almost 300 doors, will be managed from the eFusion platform alongside other key services due to be added, including the OTIS elevator controls.

eFusion will allow the hotel’s management to define events of interest – such as a particular door being unlocked, or alarms being set or unset – and provide transactional information to improve security for guests and accountability. The solution also enables centralised management of room safes, mini-bars and cupboards and the control of all alarm transactions.

Cameras linked to door access will allow video pop-up to be triggered by pre-defined events and operators will have complete PTZ control, playback and video functionality.

Using eFusion off-the-shelf integration modules, ID badging and building management systems are also fully integrated, allowing easy operation and control of a wide range of functions including heating, ventilation and air conditioning.

A further 300 rooms are expected to be added to the Taj Exotica Resort & Spa system in a phase-two development scheduled for 2021.

“The eFusion platform was chosen for these major projects because it offers the advantages of a modular, building block approach and gives IHCL maximum freedom to integrate, customise and adapt to future needs,” says Lee Copland, Managing Director EMEA, Maxxess Systems.

“This success positions Maxxess as a clear leader in linking front-and-back of house operations to enable seamless facilities management, safety and security operations in often complex and busy hotel environments. Visitors to IFSEC International will have the opportunity to see the power of eFusion integration on our stand IF2120,” added Copland.

As well as the new IHC Taj hotels, Maxxess eFusion is also being implemented at six upcoming Dubai developments, including major hotel, leisure and retail destinations, with several other projects underway in the wider region as well as in London, UK.

To see Maxxess solutions in action, go to IFSEC 2019 and visit stand IF2120, or to book a personal tech tour, please email [email protected]. For up to date news and information, follow Maxxess on Twitter and LinkedIn or go to

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