Free incident response service for UAE hospitals

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Following a significant spike in COVID-19 themed cyberattacks on the healthcare sector, Dimension Data, a global systems integrator and managed services provider, is offering world-class Incident Response Remediation assistance at no cost to UAE hospitals combatting the pandemic.

Expertly designed to effectively contain and mitigate threats, Dimension Data’s service will enable affected UAE hospitals to rapidly restore operations after a successful cyberattack and thus continue to deliver critical services to patients. Public and private hospitals as well as acute care hospitals, urgent care clinics, community health centres and other emergency care settings are all eligible for 40 hours of incident response support, at no cost, on the condition that they are directly providing care to COVID-19 patients.

In a recent statement, INTERPOL, the International Criminal Police Organisation, highlighted that it has detected a significant increase in cyberattacks against hospitals around the world that are engaged in the COVID-19 response and warned that these attacks could ‘directly lead to deaths’.

“The incredible rate at which the virus has spread has overwhelmed the healthcare sector. Dealing with the impact of the virus is challenging enough without the added complication of critical operations being derailed by cyberattacks,” said Redouane Gaouar, Director Go-to-Market Practices and Strategic Partner Alliances at Dimension Data Middle East. “By offering our Incident Response service at no cost, our intention is to get frontline doctors and nurses as well as all supporting functions trying to work in a compromised hospital, back to saving lives as quickly as possible.”

Given the National Disinfection Programme being implemented across the UAE and concerns around social distancing, an especially attractive and relevant feature of Dimension Data’s Incident Response service is that it can be delivered on a 100% remote basis. Even under normal circumstances, the company performs 90% of its Incident Response engagements remotely and is therefore uniquely positioned to support hospitals in their recovery from cyberattacks at this time.

“This global pandemic requires everyone to come together and help in any way possible. Dimension Data and its parent company, NTT Ltd., have the right skillsets, resources and global scale to stand by our hospitals in this time of urgent need. We believe all hospitals should be secure and this program is deeply aligned with our global ‘Tech for Good’ values,” said Peter Pappas, Security Operations Executive at Dimension Data.

For further details on Dimension Data’s program and to request for support, healthcare providers are requested to visit

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