Dahua launches global delivery and service system

Dahua Technology has recently announced the launch of its comprehensive global delivery and service system, the company reports.

By delivering precise, intelligent services and solutions to customers worldwide, Dahua aims to continuously enhance service experiences, setting a new benchmark for efficiency and professionalism.

Dahua’s multi-dimensional service network includes headquarters technical support centres, official service centres and authorised service centres, providing technical support, after-sales repair services and project management on a global scale.

From initial sales inquiries to post-sales assistance, Dahua provides an integrated platform throughout the customer journey to deliver a seamless experience and create value for customers around the world.

Technical support

Dahua has established four Technical Support Centers in Asia-Pacific, Europe and Latin America, with over 8,000 technical service professionals worldwide.

These experts offer in-depth knowledge, scenario-based solution demonstration and technical training, ensuring that customers can fully leverage Dahua’s products and solutions.

With timely response and efficient problem-solving capabilities, Dahua’s technical support is designed to enhance operational efficiency and minimise disruptions for clients.

Repair services

Dahua has established 110+ overseas service centres in 97 countries and regions to provide customers with original manufacturer warranty.

Globally, Dahua-certified maintenance engineers and ample local spare parts inventories guarantee prompt and dependable solutions for any product malfunctions.

In addition, there are 200+ Dahua authorised and certified service partners that can provide installation and on-site maintenance services, giving customers peace of mind whilst enhancing experiences.

Project management

Dahua offers professional end to end management of project scope, schedule, cost and quality, focusing on issue and risk management to support project delivery and customer success.

By streamlining supply chain operations and forming strategic collaborations with top logistics providers, Dahua ensures timely and accurate product deliveries.

By optimising the delivery process system and integrating validated industry solutions for cities, enterprises and SMBs, Dahua ensures the delivery of complete and feasible solutions.

Additionally, Dahua has integrated 24/7 AI robot customer service and advanced digital tools into its delivery and service system.

The Dahua Partner App, for instance, allows customers to make online appointments for after-sales service, check maintenance records and evaluate local after-sales service.

These digital features further enhance customer accessibility and convenience, providing an exceptional service experience.

At the same time, customers can also contact and provide feedback about any issues through Dahua’s official website, WhatsApp account and 15 Dahua call centres.

“Meeting customer expectations”

“Dahua Technology is dedicated to meeting customer expectations at every point of contact,” said Hu Tianyi, General Manager of the Overseas Delivery and Service Department, Dahua Technology.

“This commitment is fulfilled by the benefits from our AI robot assistants, timely service hotlines, dedicated support website, convenient warranty booking app and other service resources.

“We guarantee worldwide customers not only with premium products but also with unequaled support and services.

“The Dahua Global Delivery and Service Center remains steadfast in its efforts to enhance service capabilities and improve customer satisfaction.”