Al Ain Finance selects HID Global to offer a secure, seamless mobile and online banking experience to customers

HID Global has announced that Al Ain Finance has selected its cloud-based HID Authentication Service and HID Approve mobile-based authentication application to offer its customers a secure and seamless online banking experience.

Al Ain Finance built its UAE operation from the ground up on a foundation of cloud-native banking software that optimised both its agility and resilience, especially during the global pandemic. As customers increasingly gravitated to digital channels, it became essential to secure customer access and all transactions using multi-factor authentication.

As the company took its next step with the addition of digital front-office omnichannel banking, it turned to HID Global for the vital consumer authentication portion of the solution. Pre-integrated with Al Ain Finance’s existing banking software, HID Global’s consumer authentication offering was easy to deploy under a tight deadline.

It has enabled Al Ain Finance to protect its customer’s data and transactions with maximum flexibility while delivering a seamless online and mobile app-based customer experience. The intuitive HID Approve app combines the security of public key-based cryptography and out-of-band transaction signatures that offer the convenience of push notifications.

“We can now offer a growing set of banking services through efficient and seamless digital channels with the highest levels of identity assurance,” said Ajith Nayak, Operations Manager with Al Ain Finance. “The HID interface makes enrolment and use easy, secure and effective across many different types of devices and, because the solution was already integrated with our existing banking software, no customised development was required.”

The HID solution has reduced the time and cost of delivering intelligence-based authentication and transaction signing on Al Ain Finance’s existing core banking platform. Customers particularly enjoy how HID’s authentication solution enables them to securely use Al Ain Finance’s quick account login and powerful self- service capabilities. HID Approve also gives them a simple and secure way to authenticate and validate each transaction.

“In order to offer customers secure access without invasive identity checks, organisations need to deploy seamless identity verification, intelligent threat detection and adaptive authentication,” said Paul Jones, Senior Director of Strategy and Product Delivery for IAM Consumer Authentication HID Global. “The HID Approve and HID Authentication Services helps Al Ain Finance to deliver a new, secure way for their customers to authenticate mobile access requests and verify transactions.”